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Shipping & Returns
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For orders above £50
For All Your Questions
Please make sure you quote your full order or reference number that can be found on the delivery note. The delivery note/invoice will either be inside the box or sealed in a plastic wallet attached to the outside of one of the boxes. Please keep your packaging in case it needs to be returned.
All our products will perform as directed in accordance with the manufacturer’s instructions. However we do not accept responsibility for application or site conditions, as we cannot control the conditions under which products we supply are used or applied. This does not affect your statutory rights.
If an order is not delivered (for whatever reason) after 2 attempts by the courier, the consignment will be returned to our warehouse and treated as a cancellation. A credit will then be issued minus the delivery charge, return delivery charge, administration fee and the cost sum of any mixed to order paints. Should you require a further delivery once goods have been returned to our warehouse you will be required to pay a further delivery charge and settle any return costs. If we cannot fulfil an order for stock or delivery reasons, we will always (at the earliest opportunity) offer the customer the choice of accepting a full refund before any further action is taken.
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Call 0330 330 9824 Monday to Friday during 9AM - 5PM
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